- Your consent
- Collection, use & retention of information
We collect, use and retain information about you to the extent only that is reasonably required to conduct our business effectively.
The information collected varies depending on the service you request from us. For example, we collect information directly from you when you speak to us over the telephone or send us correspondence or rate and comment on the accommodation. We also undertake market research, or have third parties undertake it on our behalf and collect information in that way.
We use information to complete transactions on your behalf and to ensure that we can efficiently manage and track transactions that are processed through our system. Your credit/debit card details are only used to process the transaction you have requested and are not stored or used in any other way by us. We also use information to monitor our system efficiency and use, and to test and develop enhancements and changes to the way we do business.
The information that we collect may be transferred to and stored at, a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors, to process or manage transactions using our system.
- Protection of information
We maintain appropriate security standards and procedures in relation to the collection, use and retention of your information in order to prevent unauthorised access or disclosure. Should you contact us, our security procedures mean that we may request proof of identity before we are able to disclose any information to you.
- Disclosure to third parties
Information is shared with our group companies, contractors, data processing companies including operators of global distribution systems and payment clearing houses, bank and professional advisers. We share only the information necessary to deliver any supply of products and/or services by us to you or in order to ensure the successful completion of a transaction processed through our system or for related purposes. We may also disclose your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that we sell our business then to the purchaser of that business.
We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example we may tell our business partners including regional tourism agencies and commercial distributors the number of customers in certain demographic groups.
This does not involve the disclosure of any personal information which can identify any particular customer in any way.
Finally, we may disclose your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.
- Employee access to information
Your information is disclosed to our employees, agents and representatives on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.
- Share facility
If you use the Share facility on our site and give us details of another person (e.g. their name and email address), you should make sure that the other person is content to receive the information. We will only use their data for the purpose of the Sharing facility.
- Updating, maintenance and accuracy of your information
We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete.
Data populated by you (including your personal details entered in any fields) is your sole responsibility and any changes to any aspect of your personal data should be updated directly by you.
- Cookies and other non-personal information
We use Google Analytics to analyse cookies.
A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Blocking and/or deleting cookies
Most browsers allow you to delete or refuse to accept cookies; to find out how, contact the provider of your browser.
If you block or delete cookies, you may not be able to use all the features on our website or you may find the website less usable.
You can contact us by writing to the address given below.
This website is owned and operated by eviivo limited, a company registered in England and Wales under registration number 05002392, and our registered office and principal place of business is at 154 Pentonville Road, London, N1 9JE, United Kingdom.
This website includes all subdomains and other eviivo site that may be linked to it, including but not limited to the following domains Xotelia.com, eviivo.com, toprooms.com, bookdirectrooms.com.
- Complaints procedure
If you wish to make a complaint about eviivo, our services or any associated matter, you may contact us by telephone, email, letter or fax. We do not require complaints to be in writing. Wherever possible, complaints will be dealt with promptly, and you will receive a response within 14 working days.
If you are dissatisfied with the outcome of your complaint, you may choose to escalate the complaint internally by contacting our Customer Support Manager, [email protected] A response to an escalated complaint will also be made within 7 working days.
- Company details
Address: 154 Pentonville Road, London N1 9JE
Telephone & Fax: +44 (0) 844 880 3000
Email: [email protected]